Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the CharmSphere website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. ABOUT US

This website is operated by CharmSphere (“we”, “us”, “our”).

Customer Service Email: charmsphereeq@outlook.com

2. USE OF THE WEBSITE

2.1 You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

2.2 We reserve the right to modify, suspend, or discontinue any part of the website or its content at any time without notice.

2.3 All content on this website, including text, images, designs, logos, and product descriptions, is the intellectual property of CharmSphere or its licensors and may not be used without prior written consent.

3. PRODUCT INFORMATION

3.1 We make reasonable efforts to ensure that product descriptions, images, and details are accurate. However, minor variations in colour, size, or appearance may occur due to display settings or production differences.

3.2 All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

4. PRICING & PAYMENT

4.1 Prices are displayed in the currency shown on the website unless otherwise stated.

4.2 Prices may be updated at any time; however, the price shown at checkout will be the final price charged.

4.3 Payment must be made in full at the time of ordering using the payment methods available on the website.

5. ORDER ACCEPTANCE & CONTRACT FORMATION

5.1 After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance.

5.2 A binding contract is formed only when your order has been dispatched.

5.3 We reserve the right to refuse or cancel an order if:

  • A product is unavailable

  • Payment authorization fails

  • There is an error in pricing or product information

  • Fraudulent or unauthorized activity is suspected

Any payment taken for a cancelled order will be refunded.

6. SHIPPING & DELIVERY

6.1 Delivery times are estimates only and may vary due to carrier delays, customs clearance, or other factors beyond our control.

6.2 Risk of loss or damage passes to you once the order has been delivered to the shipping address provided at checkout.

6.3 Original shipping charges are non-refundable unless otherwise required by law.

7. RETURNS & REFUNDS

At CharmSphere, we take pride in our designs and want you to feel confident in every purchase. If you are not completely satisfied, returns are accepted in accordance with the conditions below.

7.1 Eligibility for Returns

Returns are accepted within 30 days of delivery, provided that:

  • The item is unused, unworn, and in its original packaging

  • The item is free from damage, stains, or signs of wear

  • All original tags, certificates, and accessories (if applicable) are included

  • The item is not listed as final sale or non-returnable

Returns that do not meet these conditions may be refused or may qualify only for a partial refund or store credit.

7.2 Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or personalized items, including engraved or altered products

  • Gift cards

  • Final sale items, as clearly marked at the time of purchase

7.3 Return Process

To initiate a return:

  1. Email our customer support team at charmsphereeq@outlook.com, including your order number and reason for return

  2. Upon approval, you will receive a return authorization number and return instructions

  3. Securely package the item and return it using a trackable shipping method

We recommend insured shipping, as CharmSphere is not responsible for items lost or damaged during return transit.

7.4 Refunds

7.4.1 Once your return is received and inspected, an eligible refund will be processed to the original payment method within 7–10 business days.

7.4.2 You will receive a confirmation email once the refund has been issued.

7.4.3 Original shipping fees are non-refundable.

7.4.4 Customers are responsible for return shipping costs, unless the return is due to our error or a defective item.

7.5 Partial Refunds

If a returned item shows signs of use, damage, or is missing original components, we reserve the right to issue:

  • A partial refund, or

  • Store credit, at our discretion

7.6 Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order details and clear photographs.
We will arrange a replacement or a full refund, including shipping costs, at no additional charge to you.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • CharmSphere shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products

  • Our total liability for any claim shall not exceed the purchase price of the product concerned

Nothing in these Terms limits liability where it cannot legally be excluded.

10. INTELLECTUAL PROPERTY

All trademarks, designs, images, logos, and website content are owned by or licensed to CharmSphere. Unauthorized use, reproduction, or distribution is prohibited.

11. PRIVACY

Personal information collected through this website is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

12. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction in which CharmSphere operates. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts.

13. CONTACT US

For any questions regarding these Terms & Conditions or returns, please contact us:

📧 Email: charmsphereeq@outlook.com